Booking Terms and Conditions
Please read the following terms and conditions carefully before you book, as these and the Essential Information form the basis of your contract with us. Our obligations and your commitments are detailed below. Please do not hesitate to ask if you have any questions regarding these terms and conditions. PAC (Portugal) Ltd is registered under the laws of England and acts as a booking agent for all property owners advertised on Carvoeiro. rentals, which is part of the brand Pac4Portugal.com.
- BOOKING AND CONFIRMATION
All communication must be confirmed in writing (email or via Carvoeiro. rentals messaging system), including the initial inquiry, booking process, and subsequent changes or requests.
When you make a booking with PAC (Portugal) Ltd, you must accept on behalf of your party these terms and conditions, and by doing so, you also guarantee that you have the authority to accept these terms and conditions on behalf of your party.
A contract between you and PAC (Portugal) Ltd, acting on behalf of the property owner, will be made once we have received your 25% deposit and must be received within seven days of the invoice date, or full payment if your booking is within 30 days of departure, along with a signed copy of the "Client Booking.
Form" issued to you along with the invoice and we have given you written confirmation. A late booking may be subject to restricted payment methods, i.e., bank transfer, depending on the time frame. English law will be in force for this contract. We will issue you a confirmation invoice detailing all the elements of your booking.
It is your responsibility to check this carefully, as any changes subsequently made to your booking will be treated as an amendment or cancellation and may be subject to a charge. If you make any special requests, and we need to confirm whether these can be met before booking, such requests will not be guaranteed.
We cannot advise you whether such special requests have been fulfilled before you leave. You should carefully check the booking details and all documentation provided (including these booking conditions) and contact us immediately if you think any of the details we give you need to be revised. The person who makes or pays for the booking must be 18 or over.
If there is the option of instant booking, payment must be received within 24 hours of the confirmation. Otherwise, the booking and reservation will become void.
We reserve the right to refuse single-sex groups, and if a single-sex group booking is accepted, an additional security deposit will be required.
i – Payment methods within the UK
At no extra charge we can accept deposit payments made via Stripe by Debit/Credit cards or Apple/Google Pay at no extra charge. Also, we also accept Bank Transfer.
ii – Payment methods outside the UK
At no extra charge we can accept deposit payments made via Stripe by Debit/Credit cards or Apple/Google Pay at no extra charge. Also, We also accept Foreign Bank Transfers. We can receive the monies in your currency at the exchange rate at the time of payment. If not instructed, please ask for details of our Wise bank account
2. BALANCE PAYMENT.
The balance of the price of your rental must be paid at least 30 days before the departure date. The due date will be clearly stated on your confirmation receipt; if the balance is not paid in time, we reserve the right to cancel your rental, retain your deposit, and apply cancellation charges as set out in section 7 below.
i – Payment methods within the UK
Final payments can be made via Stripe by Debit/Credit cards or Apple/Google Pay at no extra charge. Also, we accept Bank Transfer
ii – Payment methods outside the UK
Final payments can be made via Stripe by Debit/Credit cards or Apple/Google Pay at no extra charge. Also, we accept Foreign Bank Transfer. We can receive the monies in your currency at the exchange rate at the time of payment. If not instructed, please ask for details of our Wise bank account
iii – Breakages in cash euros at the moment
On arrival, a set cash breakage deposit is due (As described in the rental notes). Upon your return from the property, the management company will inform us of any breakages. Once we have received confirmation of no breakages, we will issue a payment back to your bank in the sum set out (or sterling equivalent with the exchange rate on the day of repayment). You must supply bank details on your return home as we do not see details of your bank accounts when you pay us.
iiii - Municipal Tourist Tax
As of May 2024 it is now compulsory as by Portuguese law for all the clients staying in a AL registered property to pay a tourist tax.We are obliged to collect on arrival in cash 2 euros per person applicable to all aged 13 and over, for a maximum of 7 days. We in turn then have to pay the Portuguese authorities as instructed to us by them. Please pay this to our representative when they see you, whether by meet & greet or if not applicable normally a representative will see you within 24 hours of your arrival.
3. PRICE GUARANTEE.
The price of your rental elements booked with us will not be subject to surcharges after our confirmation invoice has been issued. If you obtain a quote from us for a booking but do not book it at the time, we reserve the right to increase or decrease the price at any time before you book. Property prices quoted are per property per week. Transfer prices and any additional service costs are quoted on an individual basis. All prices are quoted in Pounds Sterling (unless otherwise stated).
4. ALTERATIONS BY YOU.
If you wish to make any changes to your rental after it has been confirmed, this must be communicated to us as soon as possible and in writing. Charges for changes or cancellations may be applicable and are calculated from the date we receive your request or notification.
We will assist wherever possible but cannot guarantee that such changes can be made. If we can comply with your requested change, an administration fee of up to £25 will be charged with any increased costs from our suppliers. Where changes to accommodation are requested within 30 days of departure, cancellation charges as set out in section 7 may apply, and the amended arrangements will be treated as a new booking.
Cancellation charges for accommodation will not apply for name changes where a new party member is substituted for one who is prevented from traveling. In this case, documentary proof of a serious reason (e.g., your illness or injury, the personal illness, injury, or death of a close relative, jury service, or redundancy) must be provided. You must give us at least 28 days' notice in writing and enclose the administration fee of £25 per person in addition to any charges or costs levied by our suppliers
5. ALTERATION BY US.
We reserve the right to change any rental details, including the price before you book, so we will tell you before the rental contract takes effect. A change or cancellation may occur after booking but before you depart. A change may be "major" or "minor". A "major" change materially affects your confirmed rental, such as a change of accommodation to a lower standard than you have booked. Any other change is "minor".
If there is a minor change before you depart, we will let you know (although we are not obliged to do so), but you will not be entitled to cancel or receive compensation. We reserve the right to correct minor or obvious errors in your booking details at any time. If there is a significant change before departure, we will inform you as soon as it is practicable.
We will then offer you the choice of accepting the change, taking the alternative accommodation (if it is more expensive, you will have to pay the difference, but if it is cheaper, you will receive the appropriate refund), or canceling and receiving a full refund
6. CANCELLATION BY YOU.
You or any member of your group may cancel your rental at any time, provided that the same person who made the booking notifies us in writing of the cancellation. Suppose the property owner agrees to any return of monies. In that case, as this incurs administrative costs, we will retain your deposit and, in addition, will apply cancellation charges as shown below:
30 days or more loss of deposit
The following can only apply on or after your final payment on or before 30 days before arrival.
Between 30 – 22 days 80%
Less than 21 days 100%
7. CANCELLATION BY US.
We reserve the right, in any circumstances, to cancel your rental. However, in no case will we cancel your rental less than 30 days before the departure date except for failure on your part to pay the final balance. If we cannot provide the rental booked, we will return all monies paid to you or offer you an alternative rental of comparable standard.
8. INSURANCE.
It would help if you took out a travel insurance policy that covers covid19 COVID-19-related Search the internet for "Portuguese Covid Travel Insurance" or "best Covid trCovidinsurance UK") before you book the parts of your trip (which includes the rental of the property). Our standard terms & conditions apply as you will have adequate travel insurance to cover aspects of your travel, including COVID-19.
Also note that if you test positive for COVID while staying at your rental villa, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
Please provide us with the details of your policy before traveling. It is your responsibility to ensure any policy meets your needs, including the cost of cancellation and assistance overseas if you suffer an accident, illness, or COVID-19. Even with travel insurance, the individuals in your party may still need a European Health Insurance Card (EHIC) or similar if available post-Brexit. Please take this and your travel insurance policy with you on holiday.
9. COVID-19: WHILE AT YOUR RENTAL PROPERTY:
We will comply with the guidance of the government or local authorities while you are at your rental villa.
You also acknowledge that the people servicing your rental must comply with national and local guidance and requirements relating to COVID-19 and have implemented specific measures.
It will likely include specific requirements regarding personal protective equipment, such as the use of face masks by staff (and you may be required to wear a face mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitization, limited entertainment options, and limited food/drink availability. We expect these measures to have a minimal impact on your enjoyment of the holiday, and all measures will be taken to secure your safety and those around you.
In addition, if you test positive for COVID while staying at your rental villa, please notify us without delay, and we will provide such reasonable assistance as we can. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance that covers these costs for you, as already stated in item 8 of our T&CS
10. PASSPORTS, VISAS AND HEALTH REQUIREMENTS.
From early 2025 anyone entering Portugal and other Schengen countries most likely will need to apply for ETIAS visa. The cost of this (as at Sept 2024) will be 7GBP for a 3 year visa per person. You can apply directly via the ETIAS website.
British citizens require a valid full passport and, post-Brexit, need to follow the advice of the foreign office regarding any visa required for travel to Portugal. You must have valid documents to travel. The carrier may be subject to a fine if you try to travel without the correct documentation, and we reserve the right to recover any such charge from the passenger. For citizens of other countries, up-to-date information on passport, visa, and health requirements should be obtained from the Portuguese Embassy. We will require the passport details of those listed on the Client Booking Form, as these details now have to be submitted to the Portuguese authorities with the dates of your stay in the country.
11. YOUR ACCOMMODATION AND SAFETY.
You undertake to accept the rental accommodation allocated to your booking and to take responsibility and exercise reasonable care with respect to your accommodation and its equipment and facilities. Our aim at PAC (Portugal) Limited is that your rental is safe and trouble-free. We are actively working to raise safety standards of accommodation overseas and will do our best to ensure that.
In return, we ask that you be mindful of your duty of care and consider your and other members of your party's safety while you are away. Local regulations may mean that the accommodation's layout and services differ from those to which you may be accustomed. Accommodation compliance always has respect for local laws. The accommodation provided must only be used by the person(s) shown on your booking confirmation, and subletting, sharing, or assignment is prohibited.
The maximum number of occupants for each accommodation unit detailed in our descriptions should under no circumstances be exceeded. Our staff and property owners are instructed to refuse admission or evict as necessary to comply with this condition. Likewise, if you are, or appear to be, behaving in such a way as to cause disturbance or annoyance to third parties or cause damage to the property, we may terminate your rental. In this situation, we will have no further liability to you, and you will be responsible for any extra expense you incur. You will also be responsible for meeting any claims for damage or breakages.
12- ENGLISH LAW AND JURISDICTION.
The Courts of England and Wales will have jurisdiction over the contract between us and any issues that arise from it.
13. COMPLAINTS.
In the unlikely event that you encounter a problem, you must immediately notify the property manager and 'our local representative' or our UK office to try to resolve this problem. Suppose there is an identified problem at your accommodation. In that case, we reserve the right to access the property to rectify any problem, and you must make allowances for any local conditions regarding the reasonable time taken to remedy the problem.
A failure to notify us or allow us or our suppliers to rectify the problem will reduce or negate any compensation claim that you may wish to make. Please bear in mind that complaints raised on your return from holiday are rarely resolved satisfactorily, and we will only deal with complaints that have been reported to our local representatives if there is a valid reason for not doing so. All complaints must be made in writing within 28 days of your return to us and emailed to bookings@pac4portugal.com. We reserve the right to only deal with complaints received up to 28 days after your return.
14. LIABILITY.
The property owners provide information about properties on this website, and as such, PAC (Portugal) Ltd cannot accept liability for its accuracy. We act as agents for the property owners, and the payments received are made on behalf of the property owners. When booking rental properties through PAC (Portugal) Ltd, any contractual responsibilities arise entirely between you, "the client" and the property owner.
Please ensure that you are satisfied with all the rental arrangements before booking through us. You must also be aware that bookings are based on the property description on PAC (Portugal) Ltd rather than on any third-party websites, where slight differences may occur.
15. DATA PROTECTION.
PAC (Portugal) Ltd will not supply any personal client information to any 3rd party except that a supplier is required to process your booking. You can also read our privacy policy online.
16. GENERAL.
Bookings are made subject to the terms and conditions of property owners/agents for whom PAC (Portugal) Limited acts as agents. The law regarding accommodation for persons with disabilities varies from country to country. We cannot guarantee that all accommodation, transport, and amenities will be equipped and suitable for wheelchair users or disabled persons. The general information contained within the brochure and on our website and the essential information also forms part of PAC (Portugal) Ltd's booking conditions.
17. Privacy Statement
The information we obtain from the rental client is not shared with any third party without prior consent, except for the property management company responsible for the property in question, property owners, and the "Car Hire," "Transfer," or "Ticket Agent" company where applicable. You can also read our privacy policy online.
